FAQ

Once your order is confirmed, your piece is scheduled according to current order volume and the atelier’s schedule. The making process typically takes 15–20 days, though it may be completed sooner.

After final inspection, your order is generally handed over to the carrier within one business day. Delivery times begin once the package ships. For details, please see the Shipping Policy.

Within 24 hours of receiving your Order Confirmation, you may contact the Advisor to cancel your order at no charge and receive a full refund.

If you would like a different color or style, contact us within the same period. We will confirm whether the change can be made based on the current status of your order.

After 24 hours, the order will usually have entered the next stages of making and can no longer be canceled or changed. Once the piece has been delivered, you may return it in accordance with the Returns Policy.

The order page in your ARFORTI account shows its current status and any available making updates.

On the day your order ships, you will receive an email with the tracking number and link. The same tracking information will also appear in the order details in your account.

Join the waitlist on the product page. If the piece becomes available to order again or there is an update, we will notify you at the email address registered with the waitlist.

Unless otherwise stated on the product page, each piece comes in an ARFORTI gift box with a dust bag and accompanying card. Pricing information is not included by default.

ARFORTI selects full-grain leather from tanneries certified by the Leather Working Group (LWG). We avoid heavy surface coatings so the leather’s natural grain, feel, and variations remain visible.

The hardware is made from stainless steel and finished with 24K gold plating. Specific materials and details are listed on the relevant product page.

Yes. With use, full-grain leather may gradually soften, deepen or shift in color, and develop subtle signs of wear.

The extent of these changes varies depending on the leather, how the piece is used, and its environment. For care instructions, please see the Leather Care Guide.

We ship to most countries and regions worldwide. Standard shipping is complimentary, with no minimum purchase, and typically arrives within 4–6 business days after shipment.

Express shipping costs approximately $30 and typically arrives within 1–3 business days after shipment. Available shipping methods and final charges are shown at checkout.

The amount shown at checkout includes all applicable duties and import taxes. No additional payment for these charges is due to customs or the carrier upon delivery.

Please provide a physical address where the package can be received. We do not ship to P.O. boxes or APO/FPO addresses, and a signature may be required upon delivery.

If you need to change your address, contact us through the Advisor on the right side of the page or through Customer Service in your account before the order ships. Once the package has shipped, the carrier generally cannot change the delivery address.

Contact us through the Advisor or Customer Service in your account and provide your order number, tracking number, and any relevant details. If the package is damaged, please also provide photographs.

If tracking shows the package as delivered but you have not received it, contact us as soon as possible. ARFORTI will open an inquiry with the carrier and arrange the next steps in accordance with the Shipping Policy.

Within 30 days of delivery, contact us through the Advisor or Customer Service in your account and provide your order number and reason for the return.

U.S. orders will receive a prepaid return label. Customers outside the United States will receive the return address. Please do not send your piece back before receiving return instructions.

The piece must be unused and remain in the condition in which it was received, with all original packaging, any protective film on the hardware where present, and all accompanying materials.

Refunds issued as ARFORTI account credit are not subject to a processing fee.

For U.S. orders refunded to the original payment method, a flat $15 processing fee applies per order. Customers outside the United States are not charged this fee but are responsible for returning the piece through a tracked and insured international courier. Original shipping charges, if any, are nonrefundable.

For complete details, please see the Returns Policy.

Once the return reaches the atelier, inspection and refund processing are typically completed within 5–10 business days.

ARFORTI account credit is issued after the return passes inspection, does not expire, and is applied automatically at your next checkout.

For refunds to the original payment method, your bank or payment provider may require several additional business days to post the funds.

First, return the original piece in accordance with the Returns Policy, then place a new order for the color or style you prefer.

The return and the new order are processed separately, and the new order will proceed through the standard confirmation and fulfillment process. You may choose ARFORTI account credit if you would like to use the returned funds toward the new order.

ARFORTI accepts major credit cards and the digital wallets shown at checkout. Available payment methods and the transaction currency are displayed at checkout.

Payments are processed by third-party PCI DSS-compliant payment providers. ARFORTI does not directly store your full payment card information.

Full-grain leather responds best to simple, gentle care. For routine cleaning, wipe it lightly with a soft, dry cloth.

If it comes into contact with a small amount of water, gently blot it with a soft cloth and allow it to air-dry in a cool, well-ventilated area. Do not use a hair dryer, heater, or any other source of heat to speed up the drying process.

Avoid prolonged exposure to sunlight and repeated friction against dark-colored clothing. When the piece is not in use, lightly fill it with soft, dust-free material to help preserve its shape. Place it in its dust bag and store it in a cool, dry place.

For complete instructions, please see the Leather Care Guide.

ARFORTI provides a two-year craftsmanship warranty. After the two-year warranty period ends, we continue to provide a lifetime repair service.

Coverage, service conditions, fees, and procedures are set out in the Craftsmanship Warranty and Repair Policy in effect at the time of purchase.

Yes. Contact us through the Advisor and provide your order information, clear photographs of the affected area, and a brief description.

Once we have reviewed the condition of the piece, we will confirm the available options and next steps. Please do not send the piece back before receiving shipping instructions.

ARFORTI pieces are currently available only through our official website.

If we add other official sales channels in the future, they will be announced on the ARFORTI website. For purchases made through unofficial channels, we may be unable to verify authenticity, order history, or eligibility for related services.

Use the Advisor on the right side of the page, or contact Customer Service through your account.

We usually respond within one hour and no later than one business day.