Craftsmanship Warranty

Our care for a piece does not end when it leaves the atelier. From the date of delivery, each ARFORTI piece is covered by a two-year Craftsmanship Warranty. After the warranty period ends, Lifetime Repair Service remains available.

The terms and conditions of both services are outlined below.

1. Warranty Period and Eligibility

The two-year Craftsmanship Warranty begins on the date your piece is delivered, based on the carrier’s delivery record.

Coverage is available only to the original purchaser who ordered directly through this official website. The original order number is required when contacting an Advisor, and coverage cannot be transferred.

Pieces purchased through resale or unofficial channels are not eligible.

2. Warranty Coverage

Natural signs of use are not covered by the warranty, including scratches and stains.

Patina, fine creasing, changes in tone, and the gradual softening of the leather are normal characteristics that full-grain leather may develop with use. They are not considered warranty issues.

To reduce the risk of color transfer, avoid prolonged contact between light-colored leather and dark denim or other fabrics that may release dye.

If a piece has been repaired, altered, or otherwise worked on by a party not authorized by ARFORTI, the two-year Craftsmanship Warranty will be void. You may still contact an Advisor to learn what assistance may be available through Lifetime Repair Service.

3. Warranty Service and Costs

• Within 30 Calendar Days of Delivery Every piece undergoes a rigorous inspection before leaving the atelier. In the unlikely event that your piece requires repair within 30 calendar days of delivery, please contact an Advisor. We will confirm the next steps with you.
• From 30 Days to Two Years During the two-year warranty period, the atelier provides repair labor at no charge. You are responsible for the cost of sending the piece to the atelier. Once the repair is completed, ARFORTI will cover the cost of returning it to you.

4. Lifetime Repair Service

After the two-year warranty period ends, we continue to offer Lifetime Repair Service.

Before any work begins, we will explain the repair method, estimated turnaround time, and associated costs. You will be charged only for the materials and labor required, with no additional service fee.

5. Arranging a Repair

When your piece requires repair, contact us using the Advisor button on the right side of the page or through Customer Service in your account, via WhatsApp or email.

Please include:

• Your order number
• Clear photographs of the affected area
• A brief description of the issue

We typically respond within one hour and no later than one business day.

After reviewing the information, we will explain the next steps. If the piece needs to be returned to the atelier, we will provide the appropriate shipping instructions and return address.

Please wait until you receive these instructions before sending your piece. This allows the package to be matched promptly to your order and processed without unnecessary delay.