Returns & Exchanges

Every ARFORTI piece is prepared with care for the client who ordered it. Our return policy is designed to treat every client fairly while preserving the condition of each piece returned to the atelier.

The policy is set out in full below, with each condition clearly stated.

1. Cancellation

You may contact your Advisor within 24 hours of order confirmation to cancel at no charge and receive a full refund. During this period, work on your piece has not yet begun in the atelier.

After 24 hours, your order is added to the atelier’s schedule and can no longer be canceled. Once delivered, the piece may still be returned in accordance with this policy.

2. 30-Day Return Conditions

Any eligible piece may be returned within 30 calendar days of delivery, based on the carrier’s delivery record.

To qualify for a return, the piece must remain in the same condition in which it left the atelier:

• Unworn and unused, with no signs of wear
• Any original protective film on the hardware intact and unremoved
• All original packaging, the dust bag, and accompanying documents included

Gift cards and items clearly marked Final Sale cannot be returned or exchanged.

3. Starting a Return and Inspection

To begin a return, contact us using the Advisor button on the right side of the page or through Customer Service in your account, via WhatsApp or email.

Please include your order number and reason for the return. We typically respond within one hour and no later than one business day.

For US orders, a prepaid return label will be included with our reply. Attach the label to the package and send it through the designated carrier.

For orders outside the US, we will provide the atelier’s return address. Please use a tracked and insured international shipping service. Return shipping costs are the client’s responsibility.

Once the package arrives at the atelier, inspection and any approved refund are typically completed within 5–10 business days.

Every return is assessed against the conditions listed above. Any piece that does not meet these conditions is not eligible for a refund. We will contact you before returning the piece.

If a returned item is determined not to be an authentic ARFORTI piece, no refund will be issued. The item may be retained where permitted by applicable law, and we reserve the right to take further action.

To maintain a fair return policy for all clients, we also reserve the right to review and, where appropriate, decline unusual or repeated return activity.

4. Refund Options

Once a return passes inspection, you may choose one of the following refund methods:

• ARFORTI Account Credit — Full Eligible Amount, No Fee The full eligible merchandise amount will be credited to your ARFORTI account with no processing fee. Credit is issued as soon as the return passes inspection, applies automatically at your next checkout, and does not expire. For clients wishing to select a different color or style, account credit is generally the fastest option.
• Original Payment Method For US orders, a flat $15 processing fee per order will be deducted from the refund. This fee covers the prepaid return label and inspection at the atelier. Clients outside the US are responsible for return shipping but will not be charged the $15 processing fee. The full eligible merchandise amount will be refunded.

Original shipping charges, where applicable, are nonrefundable. After the refund is issued, your bank or payment provider may require several additional business days to post the funds.

5. Exchanges

To select a different color or style, return the original piece and place a new order.

The return and new order are handled independently. The new order is added to the atelier’s schedule once confirmed, while the returned piece follows the inspection and refund process described above.

If you would like to apply the return value toward a new order, ARFORTI account credit is generally the fastest option because it becomes available as soon as the return passes inspection.