Shipping & Delivery

ARFORTI schedules the completion and delivery of each piece based on the order details and the atelier’s schedule. Once your order is confirmed, your piece moves through the necessary stages in the atelier before final inspection and shipping.

1. Order Preparation

After your order is placed, it is added to the atelier’s schedule. Completion typically takes 15–20 days and includes leather selection, cutting, skiving, stitching, and final inspection.

Because the time required for each piece and stage may vary, the actual completion date may occasionally be slightly earlier or later. You can sign in to your ARFORTI account at any time to view the current status of your order, including cutting, stitching, and preparation for shipping.

If completion is expected to take longer than originally estimated, we will contact you by email with a revised completion date.

2. Shipping and Tracking

Once your piece passes final inspection, it is usually handed over to the carrier within one business day.

On the day your order ships, you will receive a shipping confirmation email containing the tracking number and a link to follow your package. Tracking information typically begins updating within 24 hours of carrier pickup.

You can use the tracking link to follow the package through transit, customs clearance, and final delivery. The same information is also available on the order page in your account.

3. Delivery Options and Shipping Fees

All orders are shipped by international carriers such as DHL Express, FedEx, and UPS. The following options are available at checkout:

• Complimentary Standard Shipping Estimated delivery within 4–6 business days after shipment. Complimentary worldwide shipping is available with no minimum order value.
• Express Shipping — Approximately $30 Estimated delivery within 1–3 business days after shipment. Fees may vary slightly by country or region, and the final amount will be shown at checkout.

Delivery estimates begin on the date the package ships and do not include the 15–20 days spent in the atelier or the approximately one business day required for shipping preparation. Deliveries to remote areas may require a few additional days.

For security, some orders may require the recipient’s signature upon delivery. Please watch for delivery notifications from the carrier.

4. Duties and Taxes

The price shown at checkout includes all applicable customs duties and import taxes.

You will not be required to pay additional charges to customs or the carrier when your package arrives. The amount shown at checkout is the total amount due for your order.

5. Delivery Destinations

We deliver to most countries and regions worldwide.

Because international carriers require a physical delivery address and may require a signature, we cannot deliver to PO boxes or military addresses, including APO and FPO addresses. Please provide a physical address where the package can be received.

If a carrier is unable to deliver to your location, we will contact you as early as possible to discuss an alternative delivery arrangement. If delivery cannot be completed, you will receive a full refund.

6. Address Changes

You may contact an Advisor to update your delivery address at any time before the order ships.

Once the package has shipped, the delivery address usually cannot be changed. Please review your address carefully before submitting your order.

If a package is returned because the address was incorrect or incomplete, or because multiple delivery attempts were unsuccessful, we will contact you promptly. Once the correct address has been confirmed, we can arrange for the package to be shipped again. You may be responsible for the additional shipping cost.

7. Delivery Delays

Most packages arrive within the estimated delivery window. International shipping may occasionally be affected by customs inspections, severe weather, or peak-season congestion.

If your tracking information shows a significant delay, please contact an Advisor. We will follow up with the carrier and keep you informed of any progress.

8. Orders Containing Multiple Items

If an order contains multiple items, their completion dates may vary.

We will contact you to confirm whether you would prefer to have completed items shipped first or wait until the entire order is ready to ship together. Neither option will incur additional shipping charges.

9. Inspecting Your Package

If the outer packaging appears visibly crushed or damaged when it arrives, we recommend taking photographs before accepting the delivery, ideally while the delivery person is still present.

This is not required, but a complete photographic record can help us resolve any subsequent issue more quickly.

10. Loss or Damage in Transit

If your package is lost before delivery or arrives with damage caused during transit, please contact an Advisor. For damaged packages, please include photographs.

We will work with you to arrange either a replacement or a full refund. If the piece cannot be remade, a full refund will be issued. ARFORTI assumes responsibility for transit risk until delivery is completed.

Delivery status will initially be based on the carrier’s delivery record. If tracking shows that your package has been delivered but you have not received it, please contact an Advisor as soon as possible. We will immediately open a formal investigation with the carrier and provide an appropriate resolution based on its findings.

11. Contact Us

You can reach us via WhatsApp or email using the Advisor button on the right side of the page, or through Customer Service in your account.

We typically respond within one business day.