Every ARFORTI is not a piece waiting on a shelf, but a commission that begins its life the moment your order is confirmed. From fifteen to twenty days of unhurried craftsmanship to the final leg of its journey across the world, here is everything we arrange along the way — and a precise answer for every situation the road may bring.
We work strictly made-to-order. Once your order is placed, the atelier schedules your piece, which typically requires 15–20 days: selecting the hide, precision cutting, hand paring, traditional saddle stitching and a rigorous final inspection — each step is given the time it deserves. Because ours is a handmade rhythm, delivery may shift slightly; the whereabouts of your piece, however, are always transparent. Sign in to your ARFORTI account to see exactly which stage your piece is in — from cutting to stitching to dispatch.
Should the making run beyond expectation, we will never leave you waiting in the dark: your advisor will write to you proactively with the updated timeline. If you would rather not wait, you may cancel at any time before your piece is dispatched, with a full refund.
Once your piece passes final inspection, it is handed to the carrier within approximately 1 business day. On the day of dispatch you will receive a confirmation email with the tracking number and link; tracking typically begins updating within 24 hours of pickup. From the atelier through customs to your city, every leg of the journey is visible — and the same information is always available on your account's order page.
All orders travel with leading international couriers (DHL Express, FedEx, UPS and peers). At checkout, you may choose:
These timelines run from actual dispatch and do not include the making period or the ~1 business day of dispatch handling; remote regions may require a few extra days. Given the value of your piece, a signature may be required upon delivery — please watch for the carrier's notification so the moment isn't missed.
ARFORTI practices transparent pricing. The price you see at checkout already includes all applicable duties and import taxes. Wherever you are in the world, you will never be asked to pay anything further to customs or the carrier upon delivery. The amount at checkout is the entirety of your order.
We deliver to most countries and regions worldwide. Because international couriers require physical delivery and signature, we cannot deliver to PO Boxes or APO/FPO addresses — please provide a physical address where the parcel can be received in person. For the rare regions couriers cannot reach, should your order be affected, we will contact you as early as possible to arrange an alternative or a full refund.
Before dispatch, you may contact your advisor at any time to change the delivery address; we will amend it before the parcel leaves. Once the parcel is on its way, international carriers no longer permit changes — please verify your address carefully when ordering. Should a parcel return to the atelier due to an incorrect or incomplete address, or repeated failed delivery attempts, we will contact you immediately; the second shipping cost of re-dispatching after the correct address is confirmed may need to be borne by you.
Most parcels arrive on time, but international logistics occasionally meet circumstances neither we nor the carrier can control — deep customs inspection, extreme weather, peak-season congestion. If tracking shows a significant delay, contact your advisor at once: we will open a formal inquiry with the carrier and keep you informed of every substantive development. You will never face the uncertainty of waiting alone.
Until the parcel is delivered into your hands, every ounce of its risk is carried by ARFORTI. If your parcel is lost in transit, or arrives bearing damage caused by shipping, photograph it and contact your advisor: we will confirm with you an urgent remake, or a full refund where the piece can no longer be remade. You will never bear a loss that belongs to the journey.
*Whether a parcel has been delivered is determined strictly by the carrier's delivery record. If tracking shows the parcel as delivered but you have not received it, please contact your advisor promptly; we will immediately open a formal investigation with the carrier and resolve the matter according to its findings.
Every wait and every expectation deserves a considered reply. Click the Advisor button at the top right of any page (WhatsApp or email) to begin a conversation at any time; any inquiry about your order will receive a thorough, considered reply within one business day.
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